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Technology at DCPS

Information Technology (IT) provides technical support, guidance, and academic solutions to staff and students district-wide and strives to maintain the most state-of-the-art infrastructure to sustain not just the necessities but also the wildest dreams of students and efforts of the teaching community.

Direct all questions regarding any of the following to [email protected]. Submit a trouble ticket by phone at 202-442-5715 or web form.


  • Set-up, engineering, and troubleshooting for:
    • Windows and Mac OS image & enterprise client software
    • Laptops, desktops, iPads, etc.
    • Food service POS
    • Entry access card readers
    • Copiers


  • Management and direction of:
    • 47 computer support technicians maintaining over 25,000 connected systems
    • SEDS Helpdesk
    • Aspen Helpdesk
    • OCTOHelps Helpdesk


  • Design, support, and training for:
    • Aspen Student Information System & Scheduling
    • Special education data systems, all Instructional systems, all business operations systems including Quickbase
    • Design and data feed support for special education data systems, instructional and business applications and systems


  • Maintain all network and voice services such as:
    • Server, Storage, Mail systems, E-Mail accounts, and storage
    • Telecom (VPN, data drops, eFax, voicemail, landlines, long distance, cellular devices, and usage)
    • Network security, the Network Architecture, Wireless network, Specifications for The District Low Voltage Systems
    • Alert Monitoring, IT Security, Firewalls, Content Filtering, Malware Prevention
    • Login Authentication Systems, Account Creation and Access Control, Content Filtering, Data Encryption, Data Loss Prevention

Technology Budget

  • Technology purchasing
  • Licensing contracts
  • E-rate program
  • Contracts, vendor management
  • Asset management, Theft and Loss Prevention, and Reporting

For DCPS employees, please visit our site on Canvas. Remember the first step to receive any type of assistance is to submit a ticket using the instructions here.