Resources for Students and Families 

Please call the OCTO Student and Family Call Center at (202) 442-5715 with any questions around account access, password reset, device issues, and more. You can also reach out to your school’s Technology POC for support.

Resources for School Staff 

Get Tech Support

• Please fill out the DCPS Tech Support Request Form to request service. A technician will follow up with you to help troubleshoot.

Change Your Email/Network Password

• To change/reset your Active Directory / Office 365 password, please go to the DCPS Self Service Portal.
  • Instructions for using the portal can be found here.

Change Your Peoplesoft Password

• To learn how to change your PeopleSoft password, you can view the video below or click here for PDF instructions.

Call OCTOhelps for Further Assistance

For further assistance from the DC Office of the Chief Technology Officer (OCTO), please call our DCPS tech help line at (202) 442-5715.